How to Order

Would you like to buy on our website? You'll see, it's really very simple!
You just have to contact us by email, WhatsApp, phone indicating the model(s) you want to buy. In a short time we will give you all the information you need to place your order safely. The shipment of products ready for delivery in Italy takes place in 24 hours (islands 48h), in Europe in 2/3 days, in the rest of the world in 5/7 days.

• Shipping Italy
• Shipping Europe
• Extra EU Shipments

PAYMENT METHODS

Bank transfer

If you choose bank transfer as your payment method, you will receive the bank details via email to complete the transfer. After making the payment, please contact us by sending a copy of the transfer via email.
Your order will be shipped once we have confirmed the payment in our bank account (this usually takes 1-2 business days).

Satispay

If you choose Satispay as your payment method, you will receive a notification through the app to complete the payment. Your order will be shipped quickly as the payment is credited immediately.

Cash on delivery (Italy only)

If you choose cash on delivery as your payment method, your order will be shipped after we receive the delivery address. This method requires payment for the goods directly to the courier in cash upon delivery.

PayPal

If you choose PayPal as your payment method, you will receive all payment details via email. Your order will be shipped quickly as the payment is credited immediately.

Credit or prepaid cards

If you choose to pay with credit or prepaid cards, you will receive an email containing the payment request. With a simple click, you will be redirected to the Stripe website to proceed with the payment. Stripe's service can be used even if you are not a registered user and ensures secure credit card payments. This system allows any credit card holder to make purchases simply, quickly, and securely. Sensitive cardholder data (name, card number, expiry date, etc.) is transmitted only to Stripe and is protected by encrypted systems, ensuring no one else can access it. Your order will be shipped quickly as the payment is credited immediately.

Installment payments with: Klarna – PayPal

If you choose to pay in installments, you will receive an email link to complete the payment in 3 installments with Klarna, PayPal. The purchase cost will be divided into 3 interest-free installments, charged to your card every 30 days. No discounts on the list price are available when using this payment method. Your order will be shipped quickly as the payment is credited immediately.

SHIPPING IN ITALY

Our shipments are handled by SDA or BRT, with delivery throughout Italy within 24 hours (shipments to Sicily, Sardinia, and remote areas are delivered within 48 hours). Deliveries are made from Monday to Friday, from 9:00 AM to 6:00 PM, so you can choose whether to receive your package in the morning or afternoon. Our packages are prepared with extreme care and attention to ensure that the goods are not damaged. You can track the status of your shipment by entering the tracking number, received in the shipping confirmation email, on the official courier website: SDA – BRT

INTERNATIONAL SHIPPING

We ship worldwide via UPS or DHL Express Courier. Delivery times are: Europe 2-3 days, rest of the world 5-7 days. To find out the shipping cost, please contact us via email. Purchases from countries outside the European Union (EU) will not be subject to European VAT, but customs may require payment of local taxes/fees. Our packages are prepared with extreme care and attention to ensure that the goods are not damaged. You can track the status of your shipment by entering the tracking number, received in the shipping email, on the official courier website: wwww.dhl.com – www.ups.com

TERMS OF SALE

Customers wishing to exercise their right of withdrawal must contact us within 14 days from the day of receipt of the goods (return requests after this date will not be accepted). The right of withdrawal is exercised by sending a written communication to the seller's address, either by registered letter with acknowledgment of receipt or via email. The buyer must return the goods within 14 days from when they communicate their decision to exercise the right of withdrawal. Purchases are protected by Legislative Decree 6 September 2005, no. 206, which allows consumers to exercise the right of withdrawal. The right of withdrawal cannot be exercised for purchases of custom-made goods (e.g., eyewear with prescription lenses) or clearly personalized items (e.g., eyewear with custom sun lenses). Returns of used and damaged products will not be accepted, and consequently, these will not be replaced. The right of withdrawal cannot be exercised for amounts less than 50 euros (pursuant to Article 47, paragraph 2, of the Consumer Code). The right of withdrawal cannot be exercised for a second purchase following a previous return. The return shipment is at the buyer's expense and must include: the product in perfect condition, the original packaging, and the sales receipt. The returned goods will be carefully inspected, and if their condition is deemed different from the original, the return will not be accepted. The cost of shipping, administrative fees, and the costs of returning the disbursed amounts will remain the responsibility of the customer.

PACKAGING

All our eyewear is shipped in its original case, and where provided by the manufacturer, a microfiber cloth, box, and other accessories will be included. Each pair of eyewear is accompanied by a CE compliance certificate.

WARRANTY

Luziottica Vision ensures the quality and authenticity of all products sold.
All eyewear comes with a safety and quality certificate as required by European regulations (Legislative Decree No. 46 of 24/02/1997 - Ministerial Decree No. 180 of 04/05/1998), and where applicable, an authenticity and originality certificate issued by the manufacturer. All eyewear is covered by the manufacturer's official two-year warranty for conformity defects, as per Legislative Decree 24/02. Products damaged by improper use are not covered by the warranty. If a purchased product has conformity defects, please contact us to arrange shipment to our store.